How do I choose the right urn size?

As a general guide, 1 pound (0.45kg) of body weight equals approximately 1 cubic inch of ash. For most adults, a standard urn of 200-220 cubic inches is suitable. If unsure, choosing a slightly larger urn is the safer option.

Do you ship worldwide, and how long does delivery take?

Yes, shipping is offered internationally, with free delivery to New Zealand, Australia, and the United States. Orders are typically dispatched within 48 hours, with delivery usually taking around 8-15 working days.

Is the packaging discreet?

Yes. All orders are shipped in plain, unbranded packaging to ensure privacy and respect.

What materials are the products made from?

The collection includes wood, ceramic, aluminium, alloy and brass, plus stainless steel and sterling silver for jewelry, each chosen for durability and long-term remembrance.

Are the products suitable for pets as well?

Yes. There is a dedicated range of pet urns and pet memorial jewelry, designed specifically to honor companion animals.

Do I need to go through a funeral home to purchase these products?

No. Products can be purchased directly, allowing families to arrange a memorial independently, with flexibility, simplicity and transparency.

Shipping policy

At Vida Memorials, we understand that when you're waiting on a memorial, timing matters. We aim to dispatch every order promptly and to keep you informed at each step.

Free shipping

We offer free shipping on all orders to the United States, Australia, and New Zealand. There are no minimum spend requirements and no hidden costs at checkout.

Shipping to another country? Please contact us before ordering and we'll confirm delivery options and any costs for your location.

Handling time

Orders are processed within 1 to 3 business days of being placed. During this time, your order is prepared, checked, and packed with care. Personalized or engraved items may require the full handling window.

Transit time

Once dispatched, orders typically arrive within 8 to 15 business days, depending on your location and local delivery conditions. Combined with handling, most orders reach you within approximately 9 to 18 days of ordering.

Please note these are estimates rather than guarantees. Delivery times can occasionally be affected by customs processing, courier delays, public holidays, or peak periods outside our control.

Order tracking

Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow its progress. If you haven't received tracking information within a few days of ordering, please check your spam folder or get in touch.

Customs and duties

For orders shipped within the United States, Australia, and New Zealand, there are no additional duties or taxes for you to pay. Any applicable charges are accounted for, so your order will not be held at the border for payment.

Discreet packaging

Every order is shipped in plain, unbranded packaging. There is nothing on the outside to indicate its contents, out of respect for your privacy during a difficult time.

Delivery addresses

Please ensure your shipping address is complete and correct at checkout. We're unable to reroute an order once it has been dispatched, and we cannot take responsibility for orders delivered to an incorrect address supplied at the time of ordering. If you notice an error, contact us as soon as possible and we'll do our best to help before dispatch.

Damaged or lost orders

Every item is packed carefully to protect it in transit. In the rare event your order arrives damaged, please contact us within 7 days of delivery with photographs of the item and packaging, and we'll arrange a replacement or resolution. If a tracked order appears lost in transit, get in touch and we'll work with the courier to locate it or make it right.

Questions

If you have any questions about your order or delivery, please contact us or email info@vidamemorials.com. We're here to help.

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