Question 1

How do I choose the right urn size?

Accepted Answer

As a general guide, 1 pound (0.45kg) of body weight equals approximately 1 cubic inch of ash. For most adults, a standard urn of 200-220 cubic inches is suitable. If unsure, choosing a slightly larger urn is the safer option.

Question 2

Do you ship worldwide, and how long does delivery take?

Accepted Answer

Yes, shipping is offered internationally, with free delivery to New Zealand, Australia, and the United States. Orders are typically dispatched within 48 hours, with delivery usually taking around 8-15 working days.

Question 3

Is the packaging discreet?

Accepted Answer

Yes. All orders are shipped in plain, unbranded packaging to ensure privacy and respect.

Question 4

What materials are the products made from?

Accepted Answer

The collection includes wood, ceramic, aluminium, alloy and brass, plus stainless steel and sterling silver for jewelry, each chosen for durability and long-term remembrance.

Question 5

Are the products suitable for pets as well?

Accepted Answer

Yes. There is a dedicated range of pet urns and pet memorial jewelry, designed specifically to honor companion animals.

Question 6

Do I need to go through a funeral home to purchase these products?

Accepted Answer

No. Products can be purchased directly, allowing families to arrange a memorial independently, with flexibility, simplicity and transparency.

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